All systems are operational
Maintenance
GitLab Runner registration token removal

In response to GitLab's recent announcement regarding the removal of deprecated runner registration tokens, we are conducting a necessary migration for our Managed GitLab Runner offering. This proactive step ensures seamless service continuity and compliance with the latest GitLab runner workflow.

If you received an email titled "Important update information for customers using runner registration tokens", it pertains to this migration.

Black building test in NL-EIN-1 datacenter

NorthC Datacenter will be performing the yearly netfail test/black building test in NL-EIN-1. The datacenter will be disconnected from the public electrical grid and run on the backup systems. The risk is determined to be low.

Maintenance will be starting at 7AM and ending at 10AM.

Past Incidents

Saturday 25th July 2020

No incidents reported

Friday 24th July 2020

No incidents reported

Thursday 23rd July 2020

No incidents reported

Wednesday 22nd July 2020

No incidents reported

Tuesday 21st July 2020

Support Unavailable by phone

Unfortunately our VoIP provider is experiencing issues. We're working with them to get everything back up and running. Because of this, we're unavailable by phone. Other means of support are still available.

  • The connection has been restored. We are back available by phone through our normal working hours as usual.

    • The Hague partially unavailable

    We are currently investigating the issue to get it resolved as soon as possible.

  • We managed to pinpoint a single router that was behaving not as configured, and because of that the failover in the fibercut took more down then anticipated.

    For now the issue in the router is resolved and we will continue to investigate the root case of the issue. After the root case has been determined, we'll do some managed failovers to ensure a fibercut won't effect our network like it did.

  • Our fiber between NIKHEF (Amsterdam) and The Hague currently experiences a fibercut. We're working closely with our supplier to fix the issue.

    Further investigation will happen as our network should not have responded in the way it did. This fibercut should have happened "gracefully" and not take the network partially down. Later investigation will be held to further determinate and fix this problem.

  • Our network is back operational in The Hague. We are now searching for the root cause of the issue.

    • Monday 20th July 2020

    No incidents reported

    Sunday 19th July 2020

    No incidents reported