All systems are operational
Maintenance
Black building test in NL-EIN-1 datacenter

NorthC Datacenter will be performing the yearly netfail test/black building test in NL-EIN-1. The datacenter will be disconnected from the public electrical grid and run on the backup systems. The risk is determined to be low.

Maintenance will be starting at 7AM and ending at 10AM.

Past Incidents

Wednesday 31st July 2019

No incidents reported

Tuesday 30th July 2019

No incidents reported

Monday 29th July 2019

Eindhoven (NL) Webserver 2 PHP configuration issues

We are receiving messages from customers that they experience issues with PHP on web02. We are investigating the issue.

  • web02 has successfully been restored to a new webserver, web03. No changes were made in the IP address, but the hostname has been changed to web03.ntwrk.eu. web02.ntwrk.eu will continu to resolve to web03.ntwrk.eu, so customers don't need to make any changes to - for example - DNS and email settings.

    The backups of last night were used (taken between 1AM and 4AM), so there may be some small data loss. Effected customers will receive an e-mail in the coming hours with more details regarding the downtime.

    We are terribly sorry for the inconvenience caused by the downtime and the possible loss of some recent data. If you still encounter issues with your website, please contact us through the appropriate channels found on our contact page (https://cloudbear.nl/en/contact).

  • Backups are restored. We are making last changes to the environment to get everything back up-and-running. Next update at 19:15.

  • Unfortunately, the restore of the backup did not make it in time. Some new calculations indicates an completion around 19:00. Next update at 18:45.

  • Backups are still recovering as planned. The estimation of 18:00 is still accurate as of our current information.

  • Still going strong. We expect that everything should be back functioning around 18:00. We will give another update at 17:00, with a new estimation.

  • Backup restore is started. If this is not finished at 16:00, we will try to provide an estimation of when the restore is completed.

    After the backup is restored, we will reconnect the webserver with the Internet, so e-mails start coming in again and visitors will be able to visit the websites again.

  • Installation of web03 is proceeding well. We are finishing this up and then starting to recover.

    Next update at 15:00.

  • Web03 has been nearly setup. Next stage will be to recover the backups.

    Next update at 14:30.

  • We are still working on setting up web03 and restoring tonight's backups.

    Next update at 14:00.

  • We unfortunately discovered some unwanted activity on web02. We are currently setting up a replacement for web02, named web03, and restoring tonight's backups on web03. After services has been resumed, we will investigate web02 further.

    More information will follow, next update at 13:30.

    • Sunday 28th July 2019

    No incidents reported

    Saturday 27th July 2019

    Eindhoven (NL) Hypervisor issues (old infrastructure)

    One of our old hypervisors from the old Cloudbear/0100ev that is scheduled to be replaced, is having issues. Some customers on this hypervisor may experience issues with their VPS or service.

    We are scheduling an emergency window for the coming 30 minutes to restart the hypervisor and get it back running.

  • The hypervisor has been recovered successfully and we haven't noticed any further issues.

    • Friday 26th July 2019

    No incidents reported

    Thursday 25th July 2019

    No incidents reported