[Object Storage] Degraded performance Tuesday 1st July 2025 16:43:00

Because of an incident at the datacenter provider of our object storage provider performance can be degraded. The airconditioning units in one of the datahalls is broken which with the increased temperatures of today is creating issues for some of the servers. Because of this our provider is moving hardware to other datahalls.

Everything has been restored and monitoring shows no more issues present. We therefor will be closing this incident. RFO to customers will follow once we have received enough information from the supplier.

Posted 1 week ago by tvanhal

Everything is double checked and back online. An official RFO will follow.

Posted 1 week ago by tvanhal

We are still watching what happens with the cooling situation, however at the moment all our customers seem to be online.

Cloudbear translate is offline however this is something we will look at tomorrow.

Posted 1 week ago by mcremers

We have moved our object-storage to a different datacenter, we have changed the DNS but due to the TTL it could take up to an hour to change over to the temporary IP address (51.158.237.195).

We are still working on our other customers that are affected in other ways by the same cooling/air conditioning issue at one of the Scaleway datacenters.

Posted 1 week ago by mcremers

We have moved our object-storage to a different datacenter, we have changed the DNS but due to the TTL it could take up to an hour to change over to the temporary IP address (51.158.237.195).

Posted 1 week ago by mcremers

The underlying incident of object storage is caused by overheating in a datacenter in Amsterdam, this datacenter is the main location for our object storage but this incident can also affect our customers that are still running at Scaleway as these are also running in this datacenter.

We are working on moving our object storage and affected customers running at Scaleway to a different datacenter.

Posted 1 week ago by mcremers